FAQ

If for any reason the online system won’t let you complete a booking, please call the office.

Possible reasons:

• The instructor you are trying to book with may need to check that they can service your area.
   

If for any reason the online system asks you to pay when you already have pre-paid hours, please call the office.

Possible reasons:

• You are logged in as the parent but the credits are sitting on the student's account (or vice versa).
• You are trying to book in a 1.5-hour lesson.
• Your hours may have expired.
   

If for any reason you can’t see your details, please call the office.

Possible reasons:

• You may have created a second account by accident when logging in.
   

Packages expire after 12 months. It is the responsibility of each purchaser to make sure the hours are used within this time frame. Leeway will be given on 10 Lesson Packs on a case by case basis.

If the learner needs an extension on the hours due to special circumstances, you must contact the office before your hours expire.

A fee of $25 per hour can be paid to renew your hour/s, if they have recently expired (Please note packages which have expired for more than 6 months are null and void).

The 10-hour package is a great one for beginner drivers. 10 hours = 30 hours in the logbook, which is the maximum you can do to receive extra hours for lessons with a qualified Instructor. If you are not sure what you want, book a 1 hour lesson with one of our instructors who can give you a recommendation as to what package would best suit you based on your skills.

Yes, but there are a few conditions:

• You must have at least 1 lesson in the instructor’s car as they have a dual control break. This is a safe way for the instructor to assess the student’s level of skill before getting into a car with no dual control. Please understand that an Instructor may decide if a learner is not ready to use a car without a dual break during their lessons.
• You must sign an ‘Own Car’ form for insurance purposes and send it back to the office prior to starting your lesson in your own car. Please ask the office for this form if required.
  
  

Please contact your instructor on the number provided in your confirmation email.

We do not accept cash payments, we accept Visa and Mastercard over the phone or online. Payment can also be made by Bank Transfer/Direct Deposit. Please contact the office for details.