I can’t log into my account?

Possible reasons:

If for any reason the online system won’t let you log in, please call the office on Tel: 9924 0330.

  • You have the wrong login details. Please check that the account is not in the name of the person who booked, rather than the student's name.

 

The online system won’t let me book?

If for any reason the online system won’t let you complete a booking, please call the office.

Possible reasons:

  • The instructor you are trying to book with may need to check that they can service your area.

 

I have pre-paid hours, but the online booking system is asking me to pay?

If for any reason the online system asks you to pay when you already have pre-paid hours, please call the office.

Possible reasons:

  • You are not logged into your account.
  • You are trying to book in a 1.5-hour lesson.
  • Your hours may have expired.

 

I have logged into my account, but my pre-paid hours and history is not showing?

If for any reason you can’t see your details, please call the office.

Possible reasons:

  • You may have created a second account by accident when logging in.

 

My package has expired, Can I still use my hours?

Packages expire after 6 months. It is the responsibility of each purchaser to make sure the hours are used within this time frame. Leeway will be given on 10 Lesson Packs on a case by case basis.

If the learner needs an extension on the hours due to special circumstances, you must contact the office before your hours expire.

A fee of $25 per hour can be paid to renew your hour/s, if they have recently expired (Please note packages which have expired for more than 6 months are null and void).

 

Do you recommend a package?

The 10-hour package is a great one for beginner drivers. 10 hours = 30 hours in the logbook, which is the maximum you can do to receive extra hours for lessons with a qualified Instructor. If you are not sure what you want, book a 1 hour lesson with one of our instructors who can give you a recommendation as to what package would best suit you based on your skills.

 

Can I use my own car for the lessons?

Yes, but there are a few conditions:

  • You must have at least 1 lesson in the instructor’s car as they have a dual control break. This is a safe way for the instructor to assess the student’s level of skill before getting into a car with no dual control. Please understand that an Instructor may decide if a learner is not ready to use a car without a dual break during their lessons.
  • You must sign an ‘Own Car’ form for insurance purposes and send it back to the office prior to starting your lesson in your own car. Please ask the office for this form if required.

 

Can I visit your office?

You are welcome to visit us in our office but please ensure your call first so that we are available.

 

Can I pay with cash?

We do not accept cash payments, we accept Visa and Mastercard over the phone or online. Payment can also be made by Bank Transfer/Direct Deposit. Please contact the office for details.

 

 

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